Your sons car caught on fire while he was in his apartment and now he is having trouble getting an adjuster to come out All his premiums are to date If he has trouble who can you get help from?
Most states have a department that deals with disputes with a business. Look for a "consumer advocate or consumer protection" department. Also the state "insurance commission" or possibly the state "attorny general's office". Usually what happens is someone from the department you contacted will phone the insurance company and ask what the problem was. If they had no good reason for not sending an adjuster the phone call almost always puts a fire under their fanny.